Welcome to Olenz Arena! By accessing and using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Acceptance of Terms
By placing an order with us, you agree to these Terms and Conditions. If you do not agree to these terms, please refrain from using our website or services.

2. Order Process
All orders placed on our platform are subject to confirmation and acceptance. Once you place an order, we will review your request and confirm availability. Orders will only be processed once we have confirmed the details and you are contacted for delivery.

3. Payment Method
We offer Cash on Delivery (COD) as the sole payment method. Payments are to be made in cash to the delivery personnel at the time of delivery. Please ensure you have the exact amount to avoid any delays.

4. Delivery

• Delivery will be made to the address you provide during checkout.

• While we strive to deliver your order as quickly as possible, delivery times may vary depending on your location and other factors.

• You are responsible for providing accurate address details. Any incorrect or incomplete address may lead to delays or failed deliveries.

5. Product Availability and Pricing
We make every effort to ensure that all products listed on our platform are available for purchase. However, in rare cases, certain products may become unavailable due to high demand or stock issues. In such cases, we will contact you to resolve the matter, which may include offering alternatives or canceling your order.

Product prices are subject to change without notice. Any price adjustments will be reflected at the time of your order confirmation.

6. Returns and Exchanges
We accept returns or exchanges only if the product is defective or damaged upon delivery. If this happens, please notify us within 7 days of receiving the item to initiate the return or exchange process. Any product returned must be in its original, unused condition and packaging.

7. Liability
We do our best to ensure that all products are of high quality and meet your expectations. However, we are not responsible for any issues that arise from the use or misuse of our products. By purchasing from us, you agree to use the products responsibly and in accordance with any included instructions or guidelines.

8. Modifications to Terms
Olenz Arena reserves the right to update or change these Terms and Conditions at any time. Any changes will be reflected here, and it is your responsibility to review this document regularly. By continuing to use our services after changes have been posted, you agree to the updated terms.

9. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please feel free to reach out to us at [email protected].