At Olenz Arena, we are committed to delivering your gaming products quickly and efficiently. Please read our shipping policy for important details regarding delivery times, charges, and procedures.

1. Delivery Method
We currently offer Cash on Delivery (COD) as our only payment method, and all products are shipped directly to your provided address. We work with trusted local courier partners to ensure safe and timely delivery.

2. Delivery Time

• Processing Time: Orders are typically processed within 1-2 business days, excluding weekends and holidays.

• Shipping Time: Delivery typically takes between 3-7 business days, depending on your location. Please note that rural or remote areas may experience longer delivery times.

• You will receive a notification once your order has been shipped, along with a tracking number, if applicable.

3. Delivery Address

• Please ensure that you provide the correct and complete address during checkout. We are not responsible for delays or failed deliveries due to incorrect address information.

• If you need to change your delivery address after placing an order, please contact us as soon as possible. We will do our best to accommodate any changes before the order is dispatched.

4. Shipping Charges

• We offer free shipping for all orders within our delivery areas.

• Any additional charges for delivery to specific locations will be communicated during the checkout process.

5. Failed Deliveries

• If you are unavailable at the time of delivery, the courier will attempt to contact you to reschedule. If multiple delivery attempts fail, the order may be returned to us. In such cases, we may cancel the order and initiate a refund.

• We strongly recommend that you provide an address where someone will be available to receive the delivery.

6. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details. You can use this tracking number to monitor your order’s progress until it reaches you.

7. Damaged or Missing Items

• We take great care in packaging your products, but in the event that your order arrives damaged or incomplete, please contact us within 7 days of receiving your order.

• We will work with you to resolve the issue, either by replacing the damaged items or issuing a refund, as appropriate.

8. Shipping Restrictions
Currently, we offer shipping only within the specified areas served by our delivery partners. If you are outside of our current delivery areas, please reach out to us to inquire about potential shipping solutions.

9. Contact Us
If you have any questions or concerns regarding your shipment, please don’t hesitate to contact us at [email protected].