At Olenz Arena, we strive to ensure that you are completely satisfied with your purchase. However, we understand that sometimes things don’t go as expected. Below is our return and refund policy to guide you through the process.

1. Return Eligibility
We accept returns under the following conditions:

• Defective or Damaged Products: If you receive a product that is defective, damaged, or faulty upon arrival, please notify us within 7 days of delivery. We will arrange for the return or replacement of the item at no additional cost to you.

• Incorrect Items: If we have sent you an incorrect item, we will gladly accept the return and arrange for the correct item to be delivered to you.

Please note that items returned must be in their original, unused condition and in the original packaging.

2. Non-Returnable Items
Due to hygiene and safety reasons, certain products cannot be returned, including but not limited to:

• Opened or used electronics 

• Products that are no longer in resalable condition

3. Return Process
To initiate a return, please follow these steps:

1. Contact us within 7 days of receiving your order, providing details of the issue.

2. Once your return request is approved, we will provide instructions on how to return the item.

3. You will need to ship the product back to us using a tracked courier service.

4. Please ensure that the product is packed securely to avoid damage during transit.

4. Refund Process

• If your return is approved, we will issue a full refund to you in the form of Cash on Delivery for the returned items. Please allow 5-7 business days for the refund to be processed after we receive and inspect the returned item.

• If the returned product is found to be in non-defective condition, we may charge a restocking fee or reject the return, depending on the circumstances.

5. Shipping Costs

• We cover the return shipping costs for defective, damaged, or incorrect items. In this case, we will send you a return label or reimburse reasonable shipping expenses.

• For other types of returns, the customer will bear the cost of return shipping.

6. Exchange Policy
If you wish to exchange an item for another, please follow the same return process and place a new order for the replacement item. Exchanges are subject to stock availability.

7. Refund Exceptions
Refunds will not be issued for:

• Products that were damaged by misuse or mishandling by the customer.

• Products returned without prior approval from us.

• Products not returned within the specified return window (7 days).

8. Contact Us
If you need further assistance with returns or refunds, or have any questions regarding this policy, please reach out to us at [email protected].